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Calling the Samaritans - a walkthrough

Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

You can contact the Samaritans by:

Our volunteers have heard many people's stories and you can discuss anything you want with them in complete confidence.  Samaritans are often contacted by those who feel they cannot talk to anyone else - either because they don't have someone they trust, because they do not want to worry those around them, or because they need to just talk things through to find the courage to take other decisions.

Many people feel pressured into hiding their feelings out of embarrassment or concern not to burden family or friends. But hiding under a calm exterior only saves the problem for later and stress can build up until it becomes unbearable. Don't leave it that long. Realising things are not as good as they could, or should be is a first step to doing something about it. If you are feeling this way right now, please talk to someone about it. Talking openly about how you really feel can be like opening a door. Talking puts you back in control and reveals the choices you have.  Whilst it may not be possible to solve all the problems you are facing, you can find things to help you look after yourself day to day.

Whatever you're going through, whether it's big or small, don't bottle it up. We are here for you if you're worried about something, feel upset or confused, or just want to talk to someone.  We offer our service by telephone, email, letter and face to face. Telephoning Samaritans costs the price of a local call, or you can email for free. SMS messages are charged at your standard network tariff. Most branches offer a drop-in service for anyone who wants to speak to a Samaritans volunteer face to face and although you don't need to make an appointment, it's always best to ring the branch beforehand to make sure they're free.

Why contact Samaritans?

One Samaritans caller has said:

"There's very few places you can go to in the world where you can pick up a telephone and another human being, no matter why they're doing it, will listen to you unconditionally. If you want to pour out in a phonecall, they will listen for hours."

Samaritans doesn't offer advice, but by encouraging people who contact us to talk about their feelings we are able to help them explore all the options they have. Samaritans believes that given the time and space to work problems or difficulties through in confidence, people can find an inner strength and perspective, which lets them find their own way forward.

Our volunteers are all carefully trained so that they do not try and impose any of their own beliefs to influence you, and do not presume to be in a position to tell you what to do, because what works for one person might not work for you.

The service is entirely confidential. You do not have to use your real name, nor give us any personal details, if that helps you to feel comfortable. No telephone in a branch of Samaritans can display the incoming call number, and if you choose to send an email your email address is hidden from the volunteer. No calls are recorded.

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