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Calling the Victim Support helpline - a walk through

Before calling, your friend should know that:

The National Victim Support Supportline number is 0845 30 30 900. If your friend has hearing difficulties they can call using Victim Support's TextDirect access number on 18001 0845 30 30 900, or call their minicom (or text telephone) number on 020 7896 3776.

Your friend can also email Supportline at supportline@victimsupport.org.uk - but emails sent to this address will only be answered within the below opening hours.

The Supportline is open: 
- 9am-9pm Mon - Fri
- 9am-7pm Weekends
- 9am-5pm Bank Holidays

Non-mobiles are charged at the local rate, but the number will appear on your friend's itemised bill.  If someone else will see their home telephone bill and they don't want them to know that they've phoned Supportline, your friend may prefer to use a public telephone.  If using a mobile, the number will also appear on a bill and the call will be charged at the usual rate by your friend's provider.

When your friend calls:

  • Your friend's call will be answered by one of Victim Support's trained volunteers who are there to listen.
  • Your friend does not have to give their name and, because it's just a phone call, they're in total control of what's happening.
  • Your friend can end the call at anytime and no one needs to know who they are or where they're calling from - unless they want them to.
  • The volunteers can provide your friend with help and advice, refer them on or point them in the right direction.
  • Victim Support branches can be found all over England and Wales and your friend can be referred to their local Branch or be provided with the contact number - whichever they might prefer.
  • If your friend is referred to or contact a local branch, Victim Support can organise a volunteer to offer continued emotional and practical support - either by telephone or in person.
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